I answer your customers when you can't.

I'm the Biz Smart assistant. Give me your prices and information, and I reply to your customers on your website and on WhatsApp, day and night.

Get started Watch me working (1 minute)

Made for Kenyan businesses. Priced in shillings, paid by M-Pesa or card.

Example businesses, made up for this page.

What do you actually do?

I reply to your customers the moment they write, the way you would.

Acacia Lake Lodge Amani replies instantly

Do you have a double room free on Friday? How much?

Yes, two are free on Friday. A Standard Double is KES 7,500 a night and a Deluxe Double with a lake view is KES 9,500. Both include breakfast. Would you like someone to call you to book?

Yes please. Brian, 0712 345 678

Thank you, Brian. The team will call you in the morning.

An example. Acacia Lake Lodge is a made-up business.

The customer gets a real answer

Your rooms, your prices, your opening hours. Not a "we'll get back to you".

Nobody had to be awake

It was nearly midnight. The lodge's office opens at eight.

You hear about the people worth calling

When someone leaves their name and number, I save it and email you.

New lead: Brian 0712 345 678 · Double room, Friday

Can I watch it working?

Here is one minute of me at work.

The assistant on a lodge's website, answering a question about rooms.

Open the video (1 minute, about 2 MB).

The video shows the same made-up lodge. The screens are the real product.

How does it know my prices?

From you. I answer from what your business gives me.

Your documents and website

Price lists, menus, policies, your FAQ page. Upload a file or give me a web address and I read it.

Your tables

Rooms, packages, products, branches. Change a price in the table and the next customer gets the new one.

Your own system

For bigger set-ups we connect me to it, so I can look up things like an order or an account.

A table the lodge keeps. This is where the answer about Friday came from.
Room Sleeps A night (KES)
Standard Double 2 7,500
Deluxe Double, lake view 2 9,500
Family Cottage 4 14,000

And when I don't know?

I say so rather than guess. The question is saved for you, you type the answer once, and I use it for every customer after that.

Does it work on WhatsApp?

Yes. Customers message your business number and I reply there.

It is the same assistant as on your website: the same answers, the same leads, and every chat in the same Inbox. Your number is connected through Meta's official WhatsApp Business Platform.

We are switching WhatsApp on for businesses one at a time. Tell us you want it when you get started and we will set it up with you. It is part of some plans, not all.

An example, with the same made-up lodge.

Can I step in myself?

Any time. One tap and you are the one replying.

  1. Assistant answering
  2. You take over
  3. Handed back

Every conversation is in your Inbox, from your website and from WhatsApp. Open one, take over, and the customer is talking to you. I stay quiet until you hand it back.

Your staff can have their own sign-in that shows only the Inbox. The dashboard is made for a phone, because that is where most owners check it.

An example of the Inbox in your dashboard.

What does it cost?

A fixed amount each month, in shillings.

Pay by M-Pesa or card. A message is one customer question that I answer.

How do I start?

Create your account and try me on your own prices in a few minutes.

Give me your website or a price list, ask me what your customers ask, then add me to your website. It is free to try and you don't need a card.

Create your account

Prefer us to set it up for you?

Leave your details and we will load your information, build your assistant and show it to you answering before any customer sees it.

We only use these details to contact you. Privacy

Write to hello@bizsmart.co.ke with your business name and phone number.